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F. A. Q.

Topics:

Downloadables
Website and Setup Help
General
Product Information
Shipping and Processing

 


Website and Setup Help:

How should I set up my files? CMYK? Bleed?

Please take a look at our File Setup Guidelines page for more information.

Or for easy file set up, check out Mountaincow Design Software 

Why is there a white border around my image when I upload it?

This border is due to incorrect file dimensions. The file must have the exact width and height noted for each product. You can find these specifications on each product page. We have changed to industry standard bleeds, which is 0.125 inches on each side. If you have templates which have our original bleed size of 0.1 inches on each side, you can still use them; however, keep in mind that a white border within the bleed area will appear in the preview. Just be sure that your artwork is centered in the preview and that the artwork extends beyond the guide lines and into the bleed area.

For example, the file dimensions for a 5 inch by 7 inch card should be 5.25 inches by 7.25 inches.

How do I go about setting up a foldover card?
(Where is the score? Do I need to invert the file for the back?)

Please make sure that all files are right reading. They should appear on the screen in the same orientation as intended for the viewer. Our software will rotate the files for you to prepare them for our presses.

Score will be exactly down the middle of the longest edge. On screen, one edge is indicated as double the width of the folded card. For example, the 3.5 inch by 2 inch foldover card has a total width of 4 inches and a height of 3.5 inches when the card is not folded.

Do you offer product photos that I can use on my own website?

Absolutely! We always want to make sure that you look good, so we have downloadable templates and product photos for select products on their individual product pages. You can also view and download them here.

General:

What if the size or stock option is not available?

If we do not offer the product size or paper stock that you need, please email info@stationeryhq.com for assistance. We can give you a quote to process your order as an offline job.

Is there a minimum for offline orders?

Yes, we have a minimum charge of $150 for offline orders.

Product Information:

What are the specs of the different papers?

Please see our product pages for more information.

What kinds of materials do you use for your products? How are they made?

Please take a look at our product pages for more information about each product.

What are the diameters for the rounded corners on cards?

Rounded corners are 1 inch in diameter (0.5 inch radius).

Can you order envelope liners without envelopes? in printed envelopes?

Yes, you may order your envelope liners without the envelopes or in printed envelopes via an offline order. Please email info@stationeryhq.com for assistance.

When ordering envelope liners, can I choose a different envelope color other than white?

No, unfortunately we currently only offer white Baronial envelopes with our envelope liners.

Why are the envelope liners shaped for a triangular flap envelope when all of your other envelopes have a square flap?

A few years ago, we developed the lining for a client, who specified the type of envelope to use in conjunction with the envelope liner. Since then, we have added that liner and envelope combination to our online offering, which is what you see today.

What is digital letterpress?

Digital letterpress is a neat technology but also limiting. It is very similar to foil stamping. Matte foil is applied to the paper using a pre-made die. The die is pressed into the paper to give the same effect as letterpress. Please look at our Digital Letterpress product pages for more information on the designs and the colors for each design currently available.

Can I upload my own digital letterpress design?

You can have your own digital letterpress design by contacting info@stationeryhq.com to process an offline order. Please send us your files and project specifications, and we will send you a quote. Once we confirm the project, we will have a custom die made just for you. We can keep this die on file to use in your future orders.

Do you offer any recycled paper stocks?

We offer a 130# recycled paper stock, and our 110# Ecru Felt is composed of 30% FSC certified recycled paper. These stocks may not be available for all products.

Shipping and Processing:

What is the turnaround time on orders?

Once orders are placed, they are fulfilled within 48 business hours if less than five line items; five to nine line items ship within 72 business hours and orders with more than 10 line items (different products) may take longer than 3 business days (but we will really try). For foil stamped cards we need to order a die so those can take up to 7 working days.

From where do you ship, and how long will the shipping take?

We ship from San Jose, California 95133. Please take a look at our Shipping page for more information.
Shipping to the East Coast via UPS Ground will be about 5 - 6 business days

Do you include pricing information on the packing slips?

No, our packing slips simply contain a list of the items included in the order with their descriptions.

Do you blind ship?

Yes, all orders are blind shipped.

Can you include a gift note?

Yes, there is a field for this during the checkout process

USPS Shipping guidelines 

Even though USPS has really attractive rates, their delivery times are not guaranteed.  This means that even though a shipment may ship on a Monday with a Priority Mail service, USPS does not guarantee that the package would be delivered by Wednesday.  Often USPS takes much longer than expected and the tracking is not often updated promptly as the shipment travels from your facility to our destination.  We can not replace any packages shipped via USPS that do not arrive on a specific date. However, if the package doesn't arrive 10 business days after shipped, we will replace the order at no charge.

More information about the USPS claims process can be found here: Domestic --
https://www.usps.com/ship/file-domestic-claims.htm International
https://www.usps.com/ship/file-international-claims.htm